Shipping Policy

SHIPPING POLICY

At Nordi Paw, we know you're looking forward to receiving your cat's new gear. 
We aim to process and deliver every order as quickly and reliably as possible.

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ORDER PROCESSING
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All orders are processed and dispatched within 1–3 business days of purchase 
(excluding weekends and public holidays). You'll receive a confirmation email 
with a tracking number as soon as your order is on its way.

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WHERE WE SHIP
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Our primary markets are within the Europe.

We also accept orders from the United Kingdom, United States, Canada, 
Australia, and select other countries at checkout. If your country is 
available during checkout, we ship there.

Shipping is free on every order — no minimum purchase required.

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DELIVERY TIMES
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Orders ship from our international fulfilment network. 
Estimated delivery to your door:

EU markets:
- 5–15 business days

Other regions:
- United Kingdom: 10–18 business days
- United States, Canada: 12–20 business days
- Australia, New Zealand: 14–22 business days
- Rest of world: 14–25 business days

Delivery times may extend by 3–7 business days during peak periods 
(Black Friday, Christmas, Chinese New Year, or major product launches). 
We'll post updates on our website if significant delays are expected.

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TAXES AND IMPORT DUTIES
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EU orders: All prices shown on nordipaw.com include EU VAT. Applicable 
import duties and VAT are pre-paid at checkout via the IOSS scheme — 
you will not be charged any additional fees at delivery.

Non-EU orders (UK, US, Canada, Australia, rest of world): Prices shown 
exclude local duties, import taxes, and VAT. Customers are responsible 
for any customs duties or import taxes required by the destination country. 
These fees are not included in the product price or shipping cost and are 
collected by the carrier or local customs authority upon delivery.

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ORDER TRACKING
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Once your order is dispatched, you'll receive a tracking number by email. 
You can follow your parcel from the "Track your order" page on our website 
or directly through the carrier.

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LOST OR DELAYED PARCELS
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If your parcel shows no tracking updates for 10 business days, or hasn't 
arrived within 25 business days of dispatch (30 for non-EU regions), 
contact us at info@nordipaw.com and we'll investigate with the carrier 
immediately.

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LIABILITY
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Responsibility for the product transfers to the customer upon delivery. 
If a parcel is lost or damaged in transit, we'll work with the carrier on 
your behalf and make it right — either with a free replacement or a full refund.

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QUESTIONS?
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Email us at info@nordipaw.com. We respond within 24 hours on business days 
(Monday–Friday, excluding public holidays).